Support and advice – we will help you if problems arise

Although we have built the DL Prime Online software family to be user-friendly, you may encounter situations where you need the help of our experts. Our support department’s experienced professionals will help you with any dilemmas and questions whether small or large.

The Helpdesk caters for urgent needs

  • The Helpdesk provides personal service in urgent cases. You can contact us either by phone or through the easy-to-use DL Helpdesk portal. Please note that telephone support is primarily intended for acute situations.
  • Helpdesk contact information and opening hours: +358 (0)207 701 730, weekdays from 8 am to 5 pm, closed on weekends.

Log into the DL Software Helpdesk here


The emergency telephone will guide you in the event of a malfunction

  • The emergency telephone is intended for situations related to malfunctions outside office hours.
  • Contact information and emergency telephone opening hours: +358 (0)600 01701 (2,95 €/min + ppm), Mon – Fri 5 pm – 8 pm, Sat 9 am – 1 pm, Sun 9 am – 1 pm

DL Software remote support (quicksupport)